Player Personas are a model of a target user for a product or service, such as an app or a game. A player persona summarizes the target user’s background, motivations, goals, and needs. This player persona helps you design a solution to meet the target user’s expectations.
A persona is normally based on data collected from multiple users through observations, interviews, surveys, etc. You’ll start with gaming motivations and player experience goals, and then create a realistic description of a player that has those motivations and goals.
For instance, you may ask: Why do people play mobile games? What motivates them to choose one app over another, or to click on one ad over another? What motivates them to continue playing a game rather than just playing it once?
The answer to these questions lies in a concept called “horizontal segmentation,” which was created by Howard Moskowitz, a food researcher, and psychophysicist. The revolution of horizontal segmentation didn’t take off until Prego, a pasta sauce company, hired Moskowitz. Moskowitz went out and did a ton of research about how people felt about pasta sauce. He returned with not the perfect pasta sauce, but with the perfect pasta sauces.
Most famously, Howard returned with a recommendation to make chunky pasta sauce. No other company had been selling chunky sauce, and pasta sauce makers weren’t aware that people even wanted chunky sauce. But because Prego trusted Howard and the research that pointed to this unmet need, Prego launched a line of chunky pasta sauce. And went on to sell $600 million of it over the next few years.
Horizontal segmentation remade the food industry a few decades ago and has remade several other industries since then. It’s about to remake user acquisition and Facebook ads, too.
So, what does all this sauce talk have to do with user acquisition? Everything, actually. Because in essence, Moscowitz had unearthed the following ideas:
Malcolm Gladwell explains in his TEDTalk, that there was no perfect Pepsi – there were only perfect Pepsis. If his audience was to get together and make one perfect brew of coffee together, they would individually give that brew a collective average score of about 60 on a scale of zero to 100.
But if the group was allowed to break up into coffee clusters based on certain dominant preferences and was able to make coffee expressly designed for each of those preferences, the satisfaction score for those preference-driven brews would rise to about 75 to 78.
As Gladwell explains, “The difference between coffee at 60 and coffee at 78 is the difference between coffee that makes you wince and coffee that makes you deliriously happy.”
So, to paraphrase what Moskowitz and Gladwell have explained and to bring it into the context of Facebook and Google user acquisition:
This is clearly an evolution – if not a revolution – in how most UA and design teams have been doing creative for user acquisition.
We’ve all been doing reasonably well by focusing on creative testing, but we’ve been largely focused on the creative elements of those ads that have the largest appeal (though good competitive analysis does take emotional hooks and the tone of ads into account). But most UA and design teams have been approaching their advertising and creative strategy with the assumption that there was a perfect game, a perfect app, a perfect ad. “A platonic ideal,” as scholars say.
What if that’s not so? Perhaps there are only perfect apps, perfect games, or perfect ads.
What if we could talk to people based on what motivates them to play the game?
Maybe we could take a video ad – the exact same video – and then adjust the copy or the call to action based on what motivates different users to want to play. By tailoring messages according to what those player profiles will most respond to, could we increase ROAS by… 20%? 30%? Or could we expand the game into a whole new audience segment?
If you know your way around game theory, you’ll know we already have quite a few detailed studies about different gaming profiles and user personas.
So, we actually have quite a lot of information about what motivates people to play games.
You can look to “Fogg’s Behavior Model,” or Scott Rigby’s Player Experience of Need Satisfaction (PENS) model. Or you can view your users through something simpler, like “The Big Five,” or the “Five-Factor Model.” Paula Neves breaks that model out well in her article Looking at Player Motivation Models.
The five traits, under the acronym OCEAN, are therefore treated on a spectrum where you can be open or closed to experience, conscientious or unconscientious, and so on.
Bartle’s Player Types, in particular, might be the model that the gaming industry embraces the most, and this includes:
In fact, given the names of the player personas and their descriptions in Bartle’s model, it almost seems like some of these player types have already filtered down into ad creative.
Or maybe behavior models aren’t quite your thing. Maybe you want to view things through the lens of which types of emotional hooks appeal to different player types.
As a UA manager or designer (or even a game designer, but that’s another article), you can start seeing your user base through any of these different models. And you can start customizing your advertising accordingly.
Cutting-edge UA and design teams are already exploring these different models and applying them to their user base. When we polled our clients, we learned that about 10% of them have these sort of persona profiles in place. Typically, these models are being generated in marketing departments through the use of user surveys.
So, here’s what an actual player profile might look like. This is actually fake data, but it gives you an idea of what information gets included and how detailed these profiles tend to be.
Note how the graphic shows what this particular player profile most cares about in the game. The Demographic info is included, but what will really shape our creative is in the left column. Demographics might help a little, but user motivations are the driver.
So, we can take the motivations from these different player clusters and look at what’s unique about them. We can also see which other titles they’re playing. This helps us come up with new creative ideas and a new list of competitors, which in turn lets us do better competitive analyses.
Armed with this information, almost any designer would immediately understand that they need to create different ads for these different player segments. These are different audiences. Even if the ads are ultimately meant to sell the same game to all the different profiles, ads tailored to each profile are going to perform dramatically better than one ad designed to try to please them all.
Even being able to swap out different bullet points for each player persona could result in tremendous improvements to ROAS.
There are also media buying implications to a player profile methodology. Each of the player profiles above, for example, tends to favor somewhat different websites, apps, and even YouTube channels. So if a user acquisition manager wanted to squeeze every possible drop of ROAS from an audience, they would segment that audience based on different player personas.
If you’re acquainted with Facebook’s new Structure for Scale recommendations, you may have frowned a bit at that last suggestion. Per the Structure for Scale recommendations, Facebook would rather we not get too granular with audience targeting, because the smaller a dataset we’re using for our ads, the less effective the algorithm will be.
But that’s where the art of UA management intersects with the science of the ad tools we have now… it’s up to each UA manager to find the sweet spot between audience targeting and audience automation.
It will take some experimentation to figure out whether it’s appropriate to segment audiences for player profiles, or if it’s better to just make different ads for the different personas and to let the algorithm figure out optimal performance.
Before you try to apply all this by launching a user survey or research study, know this: People may not be able to tell you what they really want. Because they don’t know.
Sometimes, you don’t know what you really want until you happen to stumble upon it.
For example, Moskowitz, the pasta sauce researcher, discovered that many people wanted chunky pasta sauce, not the perfectly smooth pasta sauce that was only available at the time. Only with some unusually clever research was Moskowitz able to unearth this desire.
Gladwell describes this elegantly by talking about coffee. As he explains, if you ask the typical American what type of coffee they like, they’ll say “I want a dark, rich, hearty roast.” But in actuality, most of us don’t really want a dark, rich, hearty roast. Only about 25-27% of us actually like a dark, rich, hearty roast. Most of us like milky, weak coffee. But we’ll never, ever say that.
All this, of course, turns standard product research on its head. It means all those surveys and focus groups and other tactics we’ve been using to figure out what people want from our games are not the full stories.
But this is exactly the principle that put Apple on the map. Steve Jobs didn’t go find out what people wanted from a better cassette player. He built them something beyond their imagination: The iPod
Henry Ford is often quoted with a similar sentiment:
“If I had asked them what they wanted, they would have said faster horses.”
So what we may be aiming for here is a quantum leap, not an iteration. Whoever can figure it out, systematize it, and apply it to game design and creative strategy could well become a billionaire. Or another Howard Moskowitz.
For the past two years, we’ve watched Facebook and Google move towards fully automating UA advertising. And because the algorithms of those two ad platforms have been getting better and easier to use all the time, much of the qualitative side of UA management is now best done by machines.
Creative, however, is still best managed by humans. This includes all aspects of creative – creative development, creative strategy, and creative testing. Creative is our best competitive advantage now that the ad platforms have removed the competitive advantage third-party adtech used to deliver.
But now, with player personas theory, there’s a whole new dimension to creative. It takes everything to another level.
Once we can see into what’s motivating people to play games, we’ve discovered a whole new level of creative theory. It makes getting overly focused on button colors look downright shallow.
All the creative elements we’ve been focused on up until now (colors, sounds, even ad copy) need to be realigned to serve these customer motivations.
With player personas theory and player motivations, we have crossed into Creative Strategy 2.0.